VOLKSBANK ERMSTAL-ALB EG

IBAN: DE56 6409 1200 0253 2030 07

BIC: GENODES1MTZ

Yes, if you have not yet made the payment. We can send you a corresponding link by email. Simply send a message to office@yve-bio.com. Please include your order and/or invoice number so that we can allocate your enquiry directly. Thank you very much.

If you have already made the payment, unfortunately no further changes are possible.

You have the possibility to choose from the following payment methods:

• PayPal
• Credit card
  
• Purchase on account
  
• prepayment
• SOFORT bank transfer (powered by Klarna)
• Payment by instalments (powered by Klarna)
• giropay
  

The respective terms and conditions of the payment service provider apply.

Would you like to have your order delivered to an address other than your billing address? No problem! You can simply select a different delivery address when placing your order in our online shop.

You also have the option of having your parcel sent to a collection point or a parcel shop.

To do this, enter your delivery address as follows:

• First name Last name
• Postal number
• Packstation number
• Postcode City

Please note that the billing address must NOT be a Packstation and that we accept no liability for the loss of parcels delivered to a Packstation.

We ship your order with GLS

Please note that the parcel service and the consignment number for international shipments may differ later, as parcels are handed over to local delivery services.

We can send small items, such as EM X-Pipes or Flower of Life stickers, in a bubble envelope. This means you pay less postage. However, you will not receive a consignment number when sending in an envelope. You can see which shipping method is available to you in the order process.

We hope that you enjoy your order. If you do wish to return something, you can do so as long as you have not used/washed any of the items. Please send them back to us with sufficient postage paid - within 14 days:

m.a.g. Logistik GmbH
Auf dem Brühl 1
Entrance 14
72658 Bempflingen

As soon as we have received and checked the goods, we will immediately refund the purchase price for these unused and undamaged items using the method you used to pay for the order.

Please get in touch with our customer service team before returning an item to ensure that your return is processed quickly. Simply send us an email to office@yve-bio.com or use our contact form.

For reasons of hygiene, many of our items cannot be returned. If you are unable to return the received goods or can only return them in part or in a deteriorated condition, you must compensate us for the value. You only have to pay compensation for the deterioration of the goods if the use or deterioration is due to handling of the goods that goes beyond checking the properties and functionality. By "testing the properties and functionality" we mean testing and trying out the respective goods, as is possible and customary in a shop, for example.

Despite great care, it can happen that an incorrect item is dispatched or damaged in transit. If you have received such an item, please refrain from returning it for the time being and contact us, preferably directly with corresponding photos as an email attachment at office@yve-bio.com. We will then get back to you as soon as possible with a solution.

The statutory warranty period of two years from receipt of the goods naturally applies to all items. For all defects occurring during the statutory warranty period, the statutory claims for subsequent fulfilment apply. If, of course, an accident occurs through your own fault, you yourself are responsible.

Our water filters prefer a shady spot where it is neither too hot nor too cold. Most customers have their filter in the kitchen or office.

Your water filter does not necessarily need to be in a dark place. However, it should never be exposed to direct sunlight or sun reflections, as this can cause algae to form. Therefore, make sure that it is not exposed to reflections, e.g. from window panes.

If you do not have such a "shady" location for the installation, you can also cover your water filter with an opaque cloth.

Or watch this video on YouTube
.

If you do not use the YVE-BIO water filter for more than 6 days, you should proceed as follows:

Remove and rinse the DOME-FILTER® or the ceramic filter, the cartridge and other accessories. Clean both water containers and the plastic accessories with a mixture of water and food-safe citric acid (1:100) and then rinse all parts thoroughly with plenty of water. Allow everything to air dry.

Please note the instructions for the DOME-FILTER®: The activated carbon inside naturally needs more time to dry than the ceramic on the outside. The DOME-FILTER® should be stored in a cool, dark place - away from chemicals or strong odours. When recommissioning, we recommend disposing of the first tank filling. Your water filter is now ready for use again.

If you want to use the water filter again, simply set up the water filter system as usual. Proceed in the same way as for the initial start-up. If you do not have the instructions to hand, you can simply view them here.

You can also find a corresponding video on YouTube

The easiest and quickest way to find out the replacement times is to refer to the "Replacement times and treatment" sheet that you received with your water filter. It lists when and how the individual parts are to be cleaned.

If you no longer have this, you can simply view it directly in our online shop and download it here.