FAQ - Fragen und Antworten

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ORDERS

Germany

The proportional shipping costs within Germany for parcel goods with DHL amount to 5.00 EUR for an order value up to 50 EUR. Above this amount, we will pay the postage for you. For some items, we offer small shipments via GLS for 3.00 EUR or with Deutsche Post in an envelope for 2.00 EUR (you can see whether this shipping method is available in the shipping options in the order process).

EU

Customers within the EU pay EUR 9.90 shipping costs for each order.

Great Britain

Customers in the UK pay 14.90 EUR shipping costs for each order.

Switzerland

Customers in Switzerland pay EUR 25.00 shipping costs for each order.

Worldwide

For shipping costs to other countries, please send an email to office@yve-bio.com or use our contact form. These are based on the actual costs incurred. We will be happy to provide information for you.

Colonies

Customers from European colonies pay an additional surcharge of 15.00 EUR on top of the 9.90 EUR shipping costs.

Dealers

For traders, the shipping costs are based on the actual costs incurred.

Everything in life is subject to constant change. This also applies to us and our products, which we are constantly optimising according to new scientific findings.

To keep you up to date, we offer you a number of options - all free of charge, of course, and cancellable at any time, without giving reasons:

Newsletter

Here you can sign up for the Newsletter

In our newsletter we offer a mixed variety of topics around the topic of (drinking) water, present selected articles in more detail and give tips & tricks around cleaning and care of our products.

Blog

On our "Blog" you will find exciting background information, such as the discovery of the health-promoting effect of structured water to the development of the YVE-BIO water filter, but also private information about us - the YVE-BIO team.

Social Media

For those who like it short and sweet, we are represented on various social media platforms. Here we offer a colourful selection of topics ranging from promotions, new products to interesting facts, but also funny posts and competitions.

Facebook: "Facebook"

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Instagram: YVE BIO (@yvebio) - "Instagram photos and videos"

Pinterest: "(860) Pinterest"

YouTube: "YVE-BIO - YouTube"

Just write to us! eMail: office@yve-bio.com or use our contact form.

You can easily and conveniently order directly from our online shop. Either you choose the guest function or you register and thus benefit from numerous advantages.

If you are unable to log in, you may not have created an online account and have previously ordered as a guest (without registering). In this case, simply register again.

If you already have an online account and have forgotten your password, click on "Forgotten password" and follow the instructions.

If you have a coupon code, simply enter it in the order overview under "Redeem code". If the code does not work, please check the conditions as well as the validity: Is the promotion period still valid?

Have I not added an item to my shopping basket for which the code is valid? Have I made a typing error? To avoid typing errors, we recommend copying the code and pasting it back in. (Be sure not to copy any spaces.)

If you have taken all this into account and the voucher code still does not work, either order without the code and write us a short note in the comment field or send us an email to office@yve-bio.com stating which items you would like to order and how many of them you would like to order, as well as the invoice address or, if applicable, the different delivery address. We will place the order manually for you. In both cases, we will of course include the voucher in the order. (provided that it is valid)

After making an appointment, you can collect ordered goods directly from our warehouse at Sonnenstraße 8 a in Bremen, eastern suburb. To do so, please register in advance by telephone (0421-98885768) or by eMail (office@yve-bio.com) so that our team can have your order ready. Please note that you cannot pay on site. This is still only possible online, using our usual payment methods.

Of course you profit from it! While the referrer receives a voucher for 20% on his next order (not valid for our salt articles), the referred person receives a credit for 10% of the value of the goods of the first order (only permissible for first orders and not belonging to the same household). All you have to do is enter the name and, if possible, the customer number of the referrer in the comments field in the summary of the order when placing the first order.

After receipt of payment and expiry of the cancellation period, you will receive a voucher by email with which you can save 20 % on your next order and the new customer will be credited with 10 % (not valid for our salt articles) for his next purchase.

In the summary of your order before you complete the purchase, you have the option to redeem your credit. There you will see any credit you may have, which you can redeem by clicking on the "Use credit" button.

If you rate our goods, you will receive a credit of 1 or 2 EUR after activation (depending on the length of the rating) (maximum 5 EUR per month). Recruited new customers receive credit amounting to 10% of the value of their first order.

In the summary of your order before you complete the purchase, you have the option to redeem your voucher. There, please enter the sequence of digits or numbers in the field "Your voucher code" and click on the button "Redeem voucher".

We do not have a minimum order value, nor do you have to pay a surcharge if your order is below a certain amount.

Unfortunately, we do not currently have the opportunity to demonstrate our products to you on site.